You can contact our customer service by e-mail: info@nouvelamourparis.com
by telephone: + 33 1 44 61 16 21, Monday to Friday (excluding public holidays in France), from 10 a.m. to 6 p.m. (metropolitan France time). If the line is busy or if you are outside the opening hours of our telephone line, we invite you to use the contact form in order to get an answer as soon as possible.

Tous nos bijoux personnalisables ont un champs dédié pour composer votre message.

La carte cadeau doit être dépensée dans son intégralité sur l'e-shop www.nouvelamourparis.com ou dans notre boutique parisienne.
Un montant complémentaire libre peut être effectué par l'heureux bénéficiaire.​
Elle est valable 6 mois à compté de la date d'achat, vous pouvez créditer le montant de votre choix avec un minimum de 30€.​

Elle doit être dépensée dans son intégralité, même en plusieurs fois.
Nous ne pourront effectuer d’avoir sur les cartes cadeaux.​

Elle n’est ni échangeable, ni remboursable, ni portée au crédit d’une carte ou d’un compte bancaire et ne peut donner lieu à aucun rendu de monnaie. Elle n’est ni remplacée, ni remboursée en cas de perte de code ou de fin de validité.

Yes absolutely, you will have to mention it in the notes when validating your
order.

Please specify when ordering if you would like the invoice not to be attached to your package.

All Nouvel Amour creations are packaged in a suedette pouch which is itself inserted into a rigid gift box or pouch to protect the jewelery during transport.

2 possibilities are available to you:

• By a classic purchase on our eshop. You will be able to specify an accompanying word which will be printed on a pretty New Love card. After receiving this gift, the lucky recipient will be able to request a credit note from our customer service if they wish to exchange their gift.
• By choosing to offer a Nouvel Amour gift card online. It will allow the lucky recipient to choose their gift freely from our wide eshop selection.

Yes. The transmission of information on the site nouveauamourparis.com takes place in a secure context using the protocols in force on the Internet. Payment card numbers are not kept on the nouveauamourparis.com site but on the secure site of our banking establishment.

You can browse the site nouveauamourparis.com without providing any personal information. However, when you open an account on the nouveauamourparis.com site, we collect the data necessary for invoicing and delivery of your order: your names, addresses, email addresses, etc. The privacy policy is available on the site.

Click on the “Forgot password” link located on the login page. Enter your email address, you will immediately receive an email, then click on the link to change your password.

At any time, you can edit your account information by clicking on "Account" whose icon is located at the top right of your screen. After identification, you can make the desired changes via the menu.

Payment for your purchases can be made by credit card (CB, Maestro, Mastercard, Visa, Visa electron). You can also pay for your purchases via Paypal. Our payments are secure.

You have the possibility to pay by credit card in 3x free of charge from 100€

The www.nouvelamourparis.com website delivers anywhere in the world. Outside France and the European Union: Delivery is on the basis of DDP (Delivery Duty paid). Import taxes are calculated and included in the purchase price. Parcels are delivered under signature. The customer has the possibility of specifying a delivery request in mailbox (to be specified in the delivery comments at the validation stage of his shopping cart).

Any order placed before 12 noon is dispatched the same day, excluding weekends, public holidays or exceptional information from us. You will receive an email to confirm the processing of the order, as well as its shipment. During the holiday season or in exceptional circumstances, please contact customer service for information.

The www.nouvelamourparis.com delivery service is provided by the service providers Colissimo, chronopost, Fedex and UPS, for France and the world. Delivery by UPS and Fedex is only an express option (in order to offer you a very fast delivery service) resulting in a higher cost compared to Colissimo. For Paris and the inner suburbs, it is possible to choose a courier service (same day delivery for orders placed before 2 p.m.).

You also have the possibility of having your order delivered free of charge to our Nouvel Amour stores located at 10 rue des filles du calvaire, 75003 Paris, the Click & Collect Service will be offered to you at the stage of the choice of delivery method (France only)

Delivery is free from €250 or $300 (US zone).

If you wish to follow the delivery of your order, go to "My account", then "See my orders".
For deliveries by Colissimo, Chronopost, Fedex and UPS, an email from Nouvel Amour will be sent to you as soon as your package has been dispatched, indicating a delivery tracking number. For the delivery itself, the relay of information will then be taken by carriers.

Tout bijou personnalisé ne pourra être ni remboursé, ni échangé à moins d'un défaut notable de fabrication ou d'une erreur de notre équipe dans la personnalisation. Dans ce cas uniquement, merci d’envoyer un e-mail à :info@nouvelamourparis.com pour obtenir l’échange ou le remboursement du produit concerné.

You have the option of returning any product ordered on the www.nouvelamourparis.com website within 15 days of the delivery date.

The product must be returned in its original condition: it must not have been worn, modified, worn, washed or damaged. It must be returned with the Nouvel Amour tag intact and in its original packaging.
Any non-compliant return or unsuitable for resale (damaged, damaged, used, or soiled) cannot be returned or credited and will be re-shipped to you.

Any return request must be declared in advance.
To request a return, go to your customer account and complete the return procedure:

My account

My orders

Click on "View" for the order concerned

Click "Back"

Then finally click on “New return request”.

You have the option of requesting:

A refund: the return costs will be at your expense.

A credit note valid only on the nouveauamourparis.com website: a prepaid return label will be sent to you.

If you placed an order with payment in 3 installments free of charge, it will only be possible to obtain a refund if you return all of the products in your order.

Once your return request has been accepted, you will receive an email indicating the procedure for returning your package. Whatever the type of return, the item must be returned in its original condition and packaging, accompanied by the "Print RMA" return form printed or with a note specifying your return number, name, address and reason for this return. feedback.

As a craft company, we offer an exceptional after-sales service allowing the repair of most Nouvel Amour jewelery (except for concerns about parts that are now irreplaceable). We are committed to repairing your jewelry years after it has been acquired so that you can enjoy it for as long as possible.

For simple after-sales service operations, except during holidays and exceptional periods, allow a period of approximately 15 days.

Our jewelry has a one-year warranty from the date of purchase. The latter covers any defect or manufacturing defect. On the other hand, breakage or deterioration due to improper handling will not be covered by the warranty and will result in variable costs depending on the work to be done. However, link bracelets are excluded from this guarantee.

We advise you to first contact the point of sale where the purchase took place.
been carried out. If it is the e-shop, please send us an email info@nouvelamourparis.com or contact us at 01 44 61 16 21

We offer a free repair service for one year from the date of purchase upon presentation of proof of purchase. This service is offered free of charge provided that the deterioration of the jewel is linked to the natural wear and tear of the product and/or a manufacturing defect.

After this warranty period, our after-sales service may offer you a chargeable repair if this is possible. It will be the subject of an estimate, which will be submitted to you for acceptance before any repair.

For more information, please send an e-mail to the following address: info@nouvelamourparis.com

Our after-sales service offers you a paid replating service for your jewellery.
For more information and quotes, please send a photo of the jewelry to the following e-mail address: info@nouvelamourparis.com