terms and conditions

Article 1 : Objective
Article 2 : General terms agreement
Article 3 : Sales conclusion
Article 4 : Disclosure requirements
Article 5 : Account
Article 6 : Prices and payment methods
Article 7 : Shipping rates and deliveries
Article 8 : Unavailability of an item
Article 9 : Quality of the articles
Article 10 : Non-compliance of the order / Damaged item
Article 11 : Cancelling an order
Article 12 : Returns
Article 13 : Data Processing, Data Files and Individual Liberties
Article 14 : Intellectual property
Article 15 : Dispute
Article 16 : Miscellaneous

Article 1 : Objective

The objective of nouvelamour.fr is to provide a platform dedicated to online shopping of the brand nouvel amour. The website belongs to the WDP company.

Article 2 : General terms agreement

General terms agreement is implied when validating the order. By proceeding to payment, the user indicates that he fully accepts the general terms and conditions.

Article 3 : Sales conclusion

The sale is done between both parties, and the property is owned by the buyer as soon as the payment is done, no matter what the delivery date is.

Article 4 : Disclosure requirements

nouvelamour.fr website complete its duty of information and advice before the sale, as mentioned by the L121-18 Customer Code article and the articles to which it refers.
The product’s main characteristics are fully detailed in the product description. The L121-19 article from the French Code de la Consommation is agreed upon order confirmation.

Article 5 : Account

You do not need to be registered to access the website, however you need to have an account in order to place an order. The following information are mandatory : title, full name, email, password, phone number and shipping address.

Article 6 : Prices and payment methods

The price on each item includes all taxes in France and the European Union.
Outside of the European Union, the prices are indicated without VAT. All additional taxes and duties should be paid by the customer when importing the products in his home country.
The price of the article is effective at the moment the order is passed.
The payment method includes only credit card. Neither the company WDP nor the organization responsible for the financial transaction are allowed to store payment data.
The payment is effective immediately.

Article 7 : Shipping rates and deliveries

We offer ground shipping for metropolitan France for 90€ orders and above. They are of 6.50€ for a colissimo shipment to home or 5.50€ for a colissimo shipment to a collect point. 12€ will be charged for shipping to Europe and to the DOM-TOM and 25€ for any other other destinations (you may ask for a quote when placing an order if your order meets extraordinary conditions such as heavy weight).Orders are processed within 2 to 7 business days after payment confirmation has been received (except customized jewelry, out of stock, force of nature, other uncontrollable events, and summer break).

All orders are shipped via La Poste Lettre Max with tracking number and no signature required. Shipping fees include preparation, packing, and postage costs. Preparation fees are fixed whereas shipping costs depend on the package weight. We highly recommend to gather your items in one order.
We cannot gather two separate orders, and shipping fees will be applicable to each order. Your order is sent at your own risks; however a special care is given to fragile items. Package dimensions are appropriated and your items are properly protected. In the event that this delay is not met and that force of nature or other uncontrollable events is not applicable, the customer may ask jurisdiction for compensation.
The application and the granting of compensation depends on the harm caused and recognized as such by jurisdiction. Orders can also be sent via your choice of a carrier at your own expenses. Please contact us if you would like to use another carrier. Whatever the shipping method may be, we will send you a link to track your package online.

Our goods always travel at the risk and peril of the buyer; the transfer of risks takes place at the delivery of the products to the carrier.

Article 8 : Unavailability of an item

If the item you have ordered is no longer available, you will be asked to choose between a product of a similar amount or a full refund of the amount you have paid without any delays and no later than 30 days after payment.

Article 9 : Quality of the articles

The quantity and quality of the items received are the same as specified on the order confirmation. Articles sold by nouvelamour.fr are new, in compliance with the applicable law, and have never been used beforehand.

Article 10 : Non-compliance of the order / Damaged item

It is stated in the Article L121-20-3 of the Consumer Code, that the WDP company, as a professional, is strictly liable to the consumer for the proper execution of obligations contracted in sales agreement. The company may be exempt from its liability by proving that the failure to perform or the improper performance of the contract is accountable for the consumer, force of nature, or other uncontrollable events.

Article 11 : Cancelling an order

Article 12 : Returns

According to the L.121-20 article of the French "Code de la Consommation", amended by law number 2010-737 and in force from July 1st, 2010 - art. 59, the customer may send back the order within 14 days of the delivery date. The customer does not need to give a motive and will not incur penalties. The customer shall exercise his/her rights through a letter formalizing the 14 days delay to the WDP company. The exercise of this right entails the reimbursement of the return postage costs, only at the request of the customer and upon presentation of proof of shipment mentioning the costs incurred (up to € 5.50 for France, € 12 for the European Union and € 25 for the rest of the world), after qualitative and quantitative verification of returned items. Returns must be made to the following address: WDP, boutique nouvel amour, 10 rue des Filles du Calvaire, 75003 Paris, France.

All merchandise returned must be returned in the original condition, unworn, with tags intact. Returns and exchanges do not apply to customized jewellery and earrings. This is only after verifying all these conditions that the company WDP will reimburse the amount paid for the returned goods, excluding original shipping costs which will remain the responsibility of the customer. On the other hand, no refund will be made, the customer remains the owner of the merchandise and may come to the Nouvel Amour boutique, 10 rue des filles du calvaire, 75003 Paris, France, to retrieve the order no later than 1 month following the return.

Article 13 : Data Processing, Data Files and Individual Liberties

According to the 78-17 in force from 6 January 1978 law, revised by the law 2004-801 in force from 6 August 2004, you may access and modify your personal information. We may forward your address to business partners only if you have agreed so during registration. If you would rather not, you may send a letter to the company WDP, 14 rue de la corderie, 75003 Paris. We are registered with the CNIL number 2117300 (conforms NS-048, potential customers management and online sales)

Article 14 : Intellectual property

Every text, commentary, books, illustration and pictures, whether visual or audio, reproduced on nouvelamour.fr are protected by authors, brands and patents copyrights worldwide. They are the whole property of the WDP company. For this reason and according to the Intellectual Property Code, only the use for a private usage, under the effect of different or more restrictive Intellectual Property clauses is authorized. Any other use can be taken as counterfeit and punished under Intellectual Property.
The trademark has been registered at the INPI and is the sole property of Delphine Pariente.

Article 15 : Dispute

Any objection regarding the execution and interpretation of the present terms and condition shall be filed in the courts of Paris, the delivery town or the the customer’s hometown, whom shall have the sole jurisdiction.

Article 16 : Miscellaneous

These terms and conditions are effective as of November, 9th 2017. The website nouvelamour.fr, through the company WDP may modify some parts of these generals terms and agreements. Articles 11 and 12 do not apply to customized articles that cannot be returned or exchanged once the order validated. If any difference may arise between English and French terms, the French terms will be considered the correct ones.